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This Privacy Policy applies to the collection of personal information (PI) by the My Heroes Pty Ltd.
1. Collection of Information
2. Use and Disclosure
3. Data Quality
4. Data Security
5. Openness
6. Access and Correction
7. Identifiers
8. Anonymity
9. Overseas Transfers of Information
10. Sensitive Information
11. Refund Policy
12. Contact Us
On some occasions we may conduct a promotion or other activity which has it’s own specific privacy policy. In this case, notice of that policy will be provided and PI may be sought and that policy will apply to that promotion or activity and will override this policy to the extent of any inconsistency. In all other cases, the terms of this privacy policy prevails and by interacting with us, you agree to be bound by it’s terms.
We are committed to the protection of your PI and meeting the standards set out in the Privacy Act 1988 (Commonwealth ) (“the ACT”) and the National Privacy Principals (“NPPs”). This policy sets out how we handle your PI and the rights and obligations that we both have in relation to that information.
1.1 Why we collect Personal Information
Generally we collect your PI to provide you with products and services and to administer our relationship with you. We also collect PI for marketing purposes and to provide you with information about special products and services (both our own and those of other companies) that may be of interest to you.
1.2 How We Collect Personal Information
We primarily collect PI from you through written, electronic and/or verbal means of communication when you interact with us for example when:
(a) you send us an e-mail or post an entry on our website;
(b) You submit an entry into a competition or trade promotion;
(c) You purchase products from us by credit card or otherwise.
We may also obtain details about you from marketing databases or other sources that are publicly available such as websites, journals, legal directories and phone books. We will only collect information about you from third parties in rare circumstances, for example where one of your friends indicates to us that one of our products or services may be of interest to you. If we collect PI in this manner, we will endeavor to make you aware of who we are, the fact and manner of collection of this information and this Privacy Policy.
We may also collect anonymous information through the use of cookies on our website. Cookies are pieces of information that are stored on your computer’s hard disk. Most web-browsers are set to accept cookies but you can set your web-browser to refuse cookies. Cookies themselves do not identify users personally but they do allow the tracking of an individual’s use of a website. Cookies have become commonplace. You can configure your web browser to reject or accept cookies. If you reject cookies you may not be able to interact with us online.
2.1 Use
Your personal information may be used for a number of purposes including but not limited to the following purposes:
(a) to provide you with our products or services;
(b) to administer our relationship with you;
(c) to facilitate the running of and your participation in trade promotions and other competitions;
(d) to monitor activity on our website, for the purpose of maintaining the security of our website;
(e) to compile databases to enable us to market goods and services more accurately;
(f) for internal administrative purposes, such as procedural assessments, risk management, staff training, accounting, billing, product and service reviews; and
(g) to identify and inform you about other products or services that may be interest to you.
If you do not wish to receive marketing or other communications from us, please contact us on the details below so that we can update your preferences.
If you provide us with your mobile telephone number, e-mail address, IM address or other such personal information, you authorise us to send you promotional messages related to our products and services and the products and services that we promote.
2.1 Disclosure
We may disclose PI information (in accordance with this Privacy Policy) to;
(a) third parties engaged by us to provide functions on our behalf such as processing credit card information, mail outs, debt collection, marketing research and advertising; and
(b) third parties authorised by you to receive PI held by us.
We may also disclose PI to unrelated third parties (for example, our professional advisors and government authorities or agencies) where disclosure is reasonably required to obtain advice, prepare legal proceedings, investigate suspected improper conduct or wrong doing, to assist a lawful authority in the discharge of its duties and/or by law.
Where we hold promotions in conjuction with other companies, we will offer you the opportunity to be contacted by our promotions partner. We will not provide your PI to the promotions partner unless you have opted in to having such PI passed on.
To better protect your privacy, we impose strict requirements of security and confidentiality on all third parties as to how the handle your PI. Notwithstanding this, we cannot be held responsible for any misuse or unauthorised disclosure of your PI by these third parties.
We take reasonable steps to ensure that the PI we collect, use or disclose is accurate, complete and up to date. If you PI is incoreect or changes, please contact us on the numbers below so that we can update your PI and continue providing you with our products and services.
Your PI is stored in a number of secure computer storage facilities and paper based files, and in other records. We have taken precautions to ensure that your PI is protected from misuse, loss and unauthorized access, modification or disclosure.
Once we no longer need your PI, we take reasonable steps to de-identify your PI.
If you have any questions whatsoever on our handling of your PI or the kind of PI we hold about you please contact us on the info@myheroes.com.au and we will endeavor to assist you with your request.
You generally have the right to access your personal information and we will provide you with a copy any personal information we hold on request. The NPPs set out some circumstances in which we are not required to provide you such access and if you ask for your PI and any of these circumstances apply, we will, if reasonable, agree with you on an intermediary which would allow sufficient access to your PI to meet your needs.
As required by the NPPs, we do not collect or use Commonwealth Government identifiers when interacting with you.
Where practical, you may deal with us on an anonymous basis however, because of the products and services we provide, if you do not provide us with your PI we may not be able to provide you with the requested product or service.
9. OVERSEAS TRANSFERS OF INFORMATION
We will not send your information outside Australia in any other circumstances, unless we obtain agreement from the recipient to protect your information in accordance with Australian privacy law including to abide by the terms of this policy or we have your consent.
Sensitive information includes information about your race or ethnic origins, political opinions, religious or philosophical beliefs, trade union membership, or details of health, disability or sexual activity or orientation. We rarely ask for sensitive information, but may do so occasionally as part of a competition, promotion or survey, for example. We will not require you to provide sensitive information unless:
(a) you have consented; or
(b) the collection of the information is specifically authorized by law.
Can I have a replacement or refund due to faulty or defective goods - yes you can!
If the goods you receive are defective or faulty in anyway, please keep the goods as proof and advise us, and we’ll replace or refund your money upon inspecting the goods and verifying this.
Please be aware that for international orders NO refunds are available.
If you have any queries about this Privacy Policy, please contact us on info@myheroes.com.au